Refund Policy

1. Overview

This policy explains refunds for the ModDrip service operated by ADMAVEN LTD (England and Wales, No. 17382767). It sits alongside — and never reduces — your statutory rights under UK consumer law (including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015).

2. Failed generations — always refunded

If an AI generation fails or times out, the credits it consumed are refunded automatically and instantly. You only ever pay credits for successful results.

3. Subscriptions — 14-day cooling-off

• If you are a consumer, you may cancel a new subscription within 14 days of purchase for a full refund, provided you have not spent any of the credits included with it.
• By generating images you request immediate performance of digital content and acknowledge that, once credits from the period have been spent, the cooling-off refund no longer applies to the used portion; we may issue a pro-rated refund at our discretion.
• After the 14-day period, subscription payments already made are non-refundable; cancelling stops future charges and you keep access until the end of the paid period.

4. Credit packs

Credit top-up packs are refundable within 14 days of purchase only if none of the credits have been spent. Spent credits are non-refundable.

5. How to request a refund

Email support@moddrip.com from your account email with the subject "Refund request", including the date of purchase. We process eligible refunds to the original payment method within 14 days of approval.

6. Faulty service

If the Service is materially defective and we cannot fix it within a reasonable time, you are entitled to an appropriate price reduction or refund under the Consumer Rights Act 2015.

7. Governing law

This policy is governed by the laws of England and Wales. Consumers resident elsewhere retain any mandatory protections of their local law.